The Nature of Conflict

CONFLICT IS CHARACTERIZED BY THREE ELEMENTS:
-Interdependence

-Interaction

-Incompatible goals


Conflict is a natural component of the human relationships and can only be expressed and managed through communication.
When we become dependent on one another to meet our goals or needs, conflict can arise.

Constructive Conflict
-Allows constructive change and growth to occur
-Provides an opportunity for resolving problems associated with diverse opinions, goals and needs.
-Enhances productivity
-Provides a method for creating consensus
Destructive Conflict
-Develops when common goals and needs are incompatible
-Occurs when individuals stick to respective positions and the likelihood of a resolution is diminished
-Results in increased frustration, dissatisfaction, anger and disassociation

Conflict is not synonymous with anger.
Advocacy is not synonymous with adversary

FROM TAP SILICON VALLEY ADVOCACY INSTITUTE, 2009